Mortgage Resources

Home Mortgage Mortgage Resources

Error Resolution

If you think an error has occurred on your Alpine Bank mortgage account or if you need specific information about the servicing of your loan, please contact us or write to:

Alpine Bank
Attn:  Loan Operations
P.O. Box 6086
Rockford, IL 61125-1086

All requests for information or notices of error should contain the following information:

  • Your Name
  • Mortgage Account Number
  • Property Address
  • Description of the error or explanation as to why you believe it is an error -or- a request for specific information regarding the servicing of your loan
  • Current contact information, so we may follow up

Escalated Cases

Foreclosure and Escalated Cases

A request for review can still be filed, if a mortgage is in foreclosure.  We will review the case and provide a resolution within the time frames specified.  If the referral for review is received prior to seven (7) days before a foreclosure sale, we may postpone the sale, if applicable, to resolve the case.  If the referral is not received seven (7) days before a foreclosure sale, we will not postpone the sale.

Escalation Resolution Process

Within three (3) business days of receipt of a complaint, a representative will contact you in writing via fax or mail and provide the following:

  • A contact person's name
  • A resolution date
  • A toll-free, escalation contact phone number

Within 30 days after receiving the request, the escalated case will have a proposed resolution.  The resolution will be sent to the borrower within five (5) business days of determining a resolution.

To send a request for foreclosure or escalated case, you may contact us or call our toll free number at 1-877-918-6500.

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