If you think an error has occurred on your Alpine Bank mortgage account or if you need specific information about the servicing of your loan, please contact us or write to:
Attn: Loan Operations
P.O. Box 6086
Rockford, IL 61125-1086
All requests for information or notices of error should contain the following information:
- Your Name
- Mortgage Account Number
- Property Address
- Description of the error or explanation as to why you believe it is an error -or- a request for specific information regarding the servicing of your loan
- Current contact information, so we may follow up
Foreclosure and Escalated Cases
A request for review can still be filed, if a mortgage is in foreclosure. We will review the case and provide a resolution within the time frames specified. If the referral for review is received prior to seven (7) days before a foreclosure sale, we may postpone the sale, if applicable, to resolve the case. If the referral is not received seven (7) days before a foreclosure sale, we will not postpone the sale.
Escalation Resolution Process
Within three (3) business days of receipt of a complaint, a representative will contact you in writing via fax or mail and provide the following:
- A contact person's name
- A resolution date
- A toll-free, escalation contact phone number
Within 30 days after receiving the request, the escalated case will have a proposed resolution. The resolution will be sent to the borrower within five (5) business days of determining a resolution.
To send a request for foreclosure or escalated case, you may contact us or call our toll free number at 1-877-918-6500.