Bill Roop, president & CEO of Alpine Bank, announced the Employee Service Star Award winners for 2013 at Alpine Bank’s annual Employee Recognition Dinner. Alpine Bank has been awarding the Service Stars since 1998. The Service Star awards are a way to pay special tribute to those employees who really set the standard for bank employees, in the level of service they provide.
Throughout the year, Alpine employees are asked to submit nominations, called a WOW! (What Outstanding Work), in three categories. The categories are Service to Internal Customers, Service to External Customers and Brand Champion. At the end of each quarter a winner(s) is chosen out of the nominees to receive a quarterly award. Out of the quarterly winners, a final yearly winner is chosen to receive the Service Star Awards.
The Service to Internal Customers Service Star Award went to Wendy Goldsworthy, Senior Application Systems Administrator. Ms. Goldsworthy received numerous nominations throughout the year from several departments and branches. One employee commented, “Wendy is the ‘go to’ person for any out of the ordinary supplies. Have a button that needs to be sewed back on; Wendy has a needle and thread…” Many others commented on her pleasant demeanor and that she is very knowledgeable and helpful.
The Service to External Customers Service Star award was presented to Bryan Gatlin, Assistant Manager – Roscoe Branch. Nominations for Mr. Gatlin noted that he is always kind and follows through with whatever task he is given. One coworker wrote, “He communicates well and I appreciate that so much. I know I can count on Bryan and his kindness and his caring ways make him a wonderful asset to Alpine Bank.”
The Role Model Service Award was given to Susan Cadie, Marketing & Communications Coordinator, for her numerous nominations as Brand Champion. Her colleagues said that she is a genuine and caring person who is always so full of excitement and exemplifies what it means to “Alpine.” One commented, “She is the first to arrive and the last to leave a bank function, making sure it goes off without a hitch…”
In addition to the Service Star Awards, employees with 5, 10, 15, and 20 years of service received their Alpine Bank Service Pins. Over thirty employees were also recognized for having 20-plus years of service with the Alpine Bank family.